Privacy Policy

UrbanCarry (operated by DIVYANK ENTERPRISES, New Delhi, India) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

We may collect the following categories of personal information from you:

Personal Identification Information:

• Full name
• Email address
• Phone number (mobile/WhatsApp)
• Shipping and billing address

Transaction Information:

• Products purchased and order details
• Payment information (processed securely via payment gateways)
• Order history and preferences

Technical Information:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, confirm, and fulfill your orders
• Customer Support: To respond to your inquiries, resolve disputes, and troubleshoot problems
• Account Management: To manage your customer account and preferences
• Communications: To send transactional messages, order confirmations, and shipping updates
• Marketing (with your consent): To send promotional offers, new product announcements, and relevant content via SMS, Email, WhatsApp, and RCS
• Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations in India

3. Information Sharing

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties who help us operate our business (e.g., payment processors, delivery partners, SMS/email providers) — only to the extent necessary
• Legal Requirements: When required by Indian law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, with appropriate confidentiality obligations
• Protection of Rights: To protect the rights, property, or safety of UrbanCarry, our customers, or others

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

5. Marketing & Communications

By submitting our contact form with the consent checkbox checked, you agree to receive promotional content from UrbanCarry via:

• SMS (Short Message Service)
• Email
• WhatsApp
• RCS (Rich Communication Services)

You may opt out of marketing communications at any time by replying "STOP" to any message, clicking "Unsubscribe" in emails, or contacting us directly at info@urbancarry.cloud.

Please note: Opting out of marketing communications will not affect transactional messages related to your orders.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified gateways
• Limited employee access to personal data on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under applicable Indian data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to certain processing of your data
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@urbancarry.cloud or call us at +91 87559 72125.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you've provided one) for material changes

We encourage you to review this policy periodically. Continued use of our services after changes constitute your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: